Returns & Exchanges
Due to the perishable nature of our premium chocolate, Godiva Australia does not offer returns for change of mind; however, we are committed to ensuring your order arrives in perfect condition.
Inspect Your Delivery
Upon arrival, please immediately inspect your chocolates for any signs of heat damage or transit-related issues while the courier is present if possible.
Contact Customer Care
If your order is damaged or incorrect, email our support team within 24 hours of receipt with your order number and clear photographic evidence.
Quality Assessment
Our quality assurance team will review your claim to determine if a replacement or credit is applicable based on our temperature-controlled shipping standards.
Resolution Processing
Approved claims for damaged goods will result in a complimentary replacement shipment or a digital gift voucher issued to your registered email address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing